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24-Hour Crisis Services

Orange County Crisis Call Center

Orange County Crisis Call Center 

DIAL 311 or 1-800-832-1200 24/7. 

The Orange County Crisis Call Center connects people in need of support for mental illness, substance use, developmental disability, sexual assault, or who need information/referrals with trained professionals, 24/7. The Call Center: 

  • Provides telephone support, assessment, and a warm connection to appropriate services if needed. 

  • Dispatches the Crisis Mobile Response Team to assist with in-person support, assessment, crisis de-escalation and connection to appropriate services. 

  • Refers callers to Peer supports to assist with engagement to services, help to navigate the system, and on-going support. 

Did you know? 

  • Mobile Mental Health is now the Orange County Crisis Mobile Response Team. 

  • The Call Center can send a peer to meet you in the community. 

  • Sexual Assault Prevention and Advocacy services can be accessed through the Call Center. 

  • The Call Center will provide information and referrals. 

  • The Orange County Crisis Call Center is co-located with 911 Emergency Response.

  • The Orange County Crisis Mobile Response Team now provides Mental Health, Substance Use Disorder and Developmental Disability Crisis Response.

  • The Orange County Crisis Call Center dispatches the Crisis Mobile Response Team (MRT) and refers callers to Peer Supports.  Additionally, Rape Crisis Services are accessed through the Orange County Crisis Call Center.  Given the ongoing health crisis of COVID-19/Coronavirus, the Orange County Crisis Center remains up to date on local resources and is able to support individuals experiencing difficulty during these uncertain times. 

MHAOC: Your Local 988 Suicide & Crisis Lifeline Call Center

The Mental Health Association in Orange County (MHAOC) is the local 988 Suicide & Crisis Lifeline call center, providing immediate, confidential support to individuals in distress 24/7. Our trained crisis counselors offer compassionate, judgment-free assistance to those experiencing emotional distress, suicidal thoughts, or mental health challenges.

What Happens When You Call 988?

When you dial 988, your call is routed to the nearest crisis center based on your area code. If you are in Orange County, NY, you will be connected directly to MHAOC’s Orange County Crisis Call Center, where a trained counselor will listen, provide emotional support, and connect you with the resources you need.

How We Can Help

MHAOC’s crisis counselors are trained to support individuals facing a range of concerns, including:

  • Suicidal thoughts or self-harm
  • Mental health and substance use crises
  • Emotional distress related to trauma, loss, or life challenges
  • Support for individuals with developmental disabilities
  • Assistance for caregivers and loved ones seeking guidance

Why Call MHAOC’s 988 Line?

  • Available 24/7 – Crisis counselors are always ready to help, day or night.
  • Confidential and Free – Calls are private, and there is no cost for support.
  • Community-Based Support – As a local call center, we connect callers to resources and services in Orange County, NY.
  • Connections to Ongoing Help – Our team provides referrals to mental health services, crisis intervention programs, and support networks.

Our Impact 2024

  • Services Provided in our Community

    102,600+

  • Meals Served to Participants

    6000+

  • Suicide and Crisis Lifeline Calls (988)

    100,000

  • Sexual Assault Survivors Supported

    1,300+

© 2025 Mental Health Association in Orange County Inc.
Privacy Policy

Privacy Policy

  1. What Information Do We Collect? When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
  2. Personal Information You Choose to Provide We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, placing an order, requesting an estimate, or participating in online surveys. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
  3. Website Use Information Similar to other websites, our site may utilize a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our website, and the sites visited just before and just after ours. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
  4. How Do We Use the Information That You Provide to Us? Broadly speaking, we use personal information for purposes of administering our business activities, providing service and support and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional standards designed to safeguard the security and privacy of all personal information provided by our users. You may at any time to notify us of your desire not to receive these offers.
  5. What Are Cookies? Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
  6. How Do We Use Information Collected From Cookies? We use website browser software tools such as cookies and web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our users and prospective users. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
  7. Notice of New Services and Changes Occasionally, we may use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request.
  8. How Do We Secure Information Transmissions? When you send confidential personal information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security, credit card, or account numbers to us through an unsecured email.
  9. How Do We Protect Your Information? Information Security -- We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. Evaluation of Information Protection Practices -- Periodically, our operations and business practices are reviewed for compliance with organization policies and procedures governing the security, confidentiality and quality of our information. Employee Access, Training and Expectations -- Our organization values, ethical standards, policies and practices are committed to the protection of user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
  10. How Can You Access and Correct Your Information? You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form provided to you within the site structure of our website.
  11. Do We Disclose Information to Outside Parties? We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this privacy policy.
  12. What About Legally Compelled Disclosure of Information? We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
  13. Permission to Use of Materials The right to download and store or output the materials in our website is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without our express written permission is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.
Terms & Conditions

Terms & Conditions

Donation Refund Policy

We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us.

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